Terms of Service

Terms of Service – Carleone Club

By making a purchase on our website, you agree to the terms described below. We recommend reading all conditions carefully before finalizing your order.

1. Delivery Guarantee

We guarantee the delivery of all orders to any region of Brazil or we will refund 100% of the amount paid.
All products are shipped by Correios or a partner carrier, and after posting, the customer receives the tracking code within up to 48 business hours (2 business days), sent to the registered email and WhatsApp.
In case of confirmed loss, Carleone Club will provide a full refund of the order.

2. Security

Our website is secure and reliable.
Transactions are processed by Mercado Pago, ensuring full protection of customer data.
Credit card payments undergo anti-fraud analysis to ensure security for both the buyer and the store.
The payment confirmation period may vary between 1 to 3 business days, according to the rules of Mercado Pago and the card issuer.

3. Delivery Time

After posting, all transport logistics become the responsibility of the Correios or the contracted carrier.
The timeframes displayed at the time of purchase are estimates and may be subject to change without prior notice due to external factors (e.g., operational or customs delays).
In case of delays, Carleone Club may file a claim with the carrier, with a response time of up to 7 business days.
All orders have a tracking code for real-time monitoring.

4. Exchange and Return Policy

The request must be made via email (atendimento@carleoneclub.com) within 7 calendar days after receipt.
The customer must provide: order number, item, and reason for the request.
Within 48 business hours, our team will reply with instructions for the return/exchange process.
The product must be sent in its original packaging and without signs of use. Otherwise, the return will not be accepted.
Exchanges for manufacturing defects will be performed at no additional cost.
Exchanges for other reasons will have shipping costs paid by the customer, calculated according to the postal code (CEP).
Order cancellation: must be requested within 24 hours after payment.

5. Additional Information

Carleone Club is not responsible for incorrect address registrations. Filling out the data correctly is the responsibility of the buyer.
If the product is returned due to an incorrect address, absence of a recipient, or failure to collect at the Correios, a reshipment fee will be charged.
By completing the purchase, the customer declares to be aware of and in agreement with all terms, including estimated delivery times and possible logistical delays beyond Carleone Club's control.